Privacy Policy

Effective Date: 1 August 2026
Last Updated: 1 August 2026

Gontobbo Express ("Gontobbo Express", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Gontobbo Express mobile application, website, and related food delivery services (collectively, the "Service").

By accessing or using Gontobbo Express, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

1. Information We Collect

Depending on how you use Gontobbo Express, we may collect the following types of information.

1.1 Account and Personal Information

When you create an account or use our Service, we may collect:

Full name
Phone number
Email address
Profile picture, if provided
Account login information
Date of birth or other information if required for specific services
Information you provide when contacting customer support

1.2 Delivery Information

To process and deliver your orders, we may collect:

Delivery address
Saved addresses
Location or map coordinates
Delivery instructions
Recipient name and contact information
Order notes and preferences

Some of this information may be shared with the restaurant and delivery partner when necessary to complete your order.

1.3 Order and Transaction Information

We may collect information related to your orders, including:

Restaurants you order from
Food and other products ordered
Order date and time
Order amount
Delivery charges
Discounts, coupons, and promotional offers used
Order status and delivery information
Refund and cancellation information
Payment method and transaction reference

Where payments are processed through third-party payment providers, we may receive transaction-related information from those providers. We generally do not store complete credit or debit card numbers unless specifically required and securely supported by our payment infrastructure.

1.4 Location Information

Gontobbo Express may request access to your device's location information to provide features such as:

Finding restaurants near you
Selecting or confirming delivery locations
Providing accurate delivery services
Tracking an active delivery
Improving delivery efficiency
Providing location-based services and offers

You may disable location permissions through your device settings. However, some features of the Service may not function correctly without location access.

1.5 Device and Technical Information

When you use our application or website, we may automatically collect certain technical information, such as:

Device type and model
Operating system and version
App version
IP address
Device identifiers
Browser information
Network information
Language and regional settings
Crash reports and diagnostic information
Date and time of access
General usage and interaction information

This information helps us maintain, secure, and improve the Service.

1.6 Communications and Support Information

If you contact us through customer support, email, chat, phone, or other communication channels, we may collect:

Your name and contact details
Your order information
Your support request
Messages and communications
Feedback, complaints, and reviews
Information you voluntarily provide during the communication

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Providing Our Services

We use your information to:

Create and manage your account
Process food orders
Connect customers with restaurants
Assign and coordinate delivery partners
Deliver your orders
Process payments and refunds
Provide order tracking
Communicate order updates
Provide customer support
Manage cancellations and complaints

2.2 Improving Gontobbo Express

We may use information to:

Improve our application and website
Improve restaurant and delivery services
Understand how users interact with our platform
Identify technical problems
Develop new features
Analyze usage trends
Improve customer experience

2.3 Security and Fraud Prevention

We may process information to:

Detect and prevent fraudulent activity
Protect user accounts
Prevent unauthorized access
Investigate suspicious transactions
Protect our users, restaurants, delivery partners, and platform
Maintain the security and integrity of our systems

2.4 Communication and Marketing

We may use your contact information to send:

Order-related notifications
Account notifications
Service announcements
Important security messages
Promotional offers
Discounts and campaigns

Where applicable, you may opt out of promotional communications while continuing to receive essential service-related communications.

2.5 Legal and Regulatory Requirements

We may process and disclose information where reasonably necessary to:

Comply with applicable laws
Respond to lawful requests from authorities
Protect our legal rights
Investigate suspected unlawful activity
Enforce our Terms and Conditions
Protect the safety of users and other individuals

3. How We Share Your Information

Gontobbo Express does not sell your personal information for money.

However, we may share certain information with third parties when necessary to provide and operate our Service.

3.1 Restaurants and Food Vendors

When you place an order, we may provide the relevant restaurant or vendor with information necessary to prepare and fulfill your order, such as:

Customer name
Delivery information
Order details
Delivery instructions
Relevant contact information

Restaurants may only use information provided to them for legitimate purposes related to fulfilling the order and providing their services.

3.2 Delivery Partners

We may share information with delivery partners when necessary to complete your delivery.

This may include:

Customer name
Delivery address or location
Order information
Delivery instructions
Relevant contact information
Information necessary to contact you regarding the delivery

Location information may be used during an active delivery to facilitate delivery and tracking.

3.3 Payment Service Providers

We may use third-party payment processors and financial service providers to process transactions.

These providers may process payment-related information according to their own privacy policies and applicable security requirements.

3.4 Service Providers

We may share information with trusted service providers who help us operate Gontobbo Express, including providers of:

Cloud hosting
Database infrastructure
Analytics
Notifications
Customer support
Security services
Communication services
Payment processing
Technical maintenance

These providers are expected to process information only as necessary to provide their services to us.

3.5 Legal Authorities

We may disclose information when required or permitted by applicable law, legal process, court order, or lawful governmental request.

We may also disclose information when necessary to protect the rights, safety, property, or security of Gontobbo Express, our users, restaurants, delivery partners, or others.

4. Cookies and Similar Technologies

Our website and application may use cookies, local storage, device identifiers, SDKs, pixels, and similar technologies to:

Keep users signed in
Remember preferences
Improve functionality
Understand application usage
Analyze performance
Detect security issues
Improve our services
Provide relevant communications or promotions

You may be able to control certain cookies and tracking technologies through your browser or device settings.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The type of information
The purpose for which it was collected
Whether your account remains active
Legal and regulatory requirements
Accounting and transaction requirements
Dispute resolution
Fraud prevention and security requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials and verification information confidential.

7. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

Access information associated with your account
Correct inaccurate or incomplete information
Update your profile information
Request deletion of certain personal information
Request information about how your data is used
Withdraw consent where processing is based on consent
Opt out of promotional communications
Disable certain device permissions, including location access

Some information may need to be retained when required for legal, security, financial, fraud-prevention, or legitimate business purposes.

To exercise a privacy-related right or request, contact us at:

Email: contact@gontobbo.org

We may need to verify your identity before processing certain requests.

8. Account and Data Deletion

You may request deletion of your Gontobbo Express account and associated personal information by contacting us at:

contact@gontobbo.org

Upon receiving a valid request, we will review the request and take appropriate action in accordance with applicable law and our legitimate operational requirements.

Please note that some information may be retained where necessary for:

Legal compliance
Financial and transaction records
Fraud prevention
Security
Dispute resolution
Enforcement of agreements

9. Children's Privacy

Gontobbo Express is not intended to knowingly collect personal information from children who are below the minimum age required to use the Service under applicable law.

If we become aware that we have collected personal information from a child without appropriate authorization, we may take reasonable steps to delete the information.

If you believe a child has provided us with personal information, please contact us at:

contact@gontobbo.org

10. Third-Party Services and Links

Gontobbo Express may use or link to third-party services, websites, payment providers, mapping services, analytics providers, or other external services.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

11. Location Services

Certain Gontobbo Express features may require location information.

For example, location information may be used to:

Identify nearby restaurants
Determine delivery locations
Help delivery partners locate the customer
Provide real-time delivery tracking
Improve delivery routing

You can control location permissions through your device settings.

If location access is disabled, certain features may become unavailable or less accurate.

12. Push Notifications

Gontobbo Express may send push notifications regarding:

Order confirmation
Order preparation
Delivery status
Delivery partner updates
Payment status
Account security
Important service announcements
Promotional offers, where applicable

You can manage notification permissions through your device settings. Disabling notifications may prevent you from receiving certain real-time updates.

13. Reviews, Ratings, and User-Generated Content

If you submit reviews, ratings, comments, feedback, images, or other content through Gontobbo Express, certain information may be visible to other users, restaurants, or other relevant parties depending on the feature.

You should avoid submitting sensitive personal information in publicly visible reviews or comments.

We may use submitted feedback to improve our services and customer experience.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Changes in legal or regulatory requirements
Changes to our data practices
Improvements to our privacy and security practices

When we make significant changes, we may provide notice through the application, website, email, or other appropriate communication methods.

The updated Privacy Policy will become effective on the date specified at the beginning of the updated policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Gontobbo Express

Support Email: contact@gontobbo.org

For privacy-related requests, please include sufficient information for us to understand and verify your request.

16. Acceptance

By using Gontobbo Express, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of information as described herein, subject to applicable law.

Effective Date: 1 August 2026
Last Updated: 1 August 2026

Privacy policy